- We do not allow refunds on printed materials including the Lutterloh Making Pattern System®, books, and DVD's.
- We do allow refunds on sewing machine feet if it does not fit you machine.
- We will replace any defective merchandise returned within 10 days from the date of delivery.
- There is a 25% restocking fee on any undamaged merchandise returned within 30 days of delivery less shipping costs.
- We do allow you to exchange products.
- We offer no cash refunds.
- No refunds on layaway deposits.
- Layaways are good for 1 year.
- Merchandise is generally shipped within 10 business days from the time of purchase.
- If an item is out of stock, please allow 6 to 8 weeks for delivery.
- Merchandise is shipped either UPS Ground or USPS.
- Faster shipping is available for additional charges.
- Shipping and Handling charges will be added at check out.